About me
Technician, Senior Network Technician
Qualified technician, with experience in IT. Good knowledge of network systems. Student in the 1st year of a higher technician's certificate (Computer services to organizations) following my baccalaureate in digital systems, option C computer networks and communicating systems (RISC).
​ Motivated student in the field that fascinates me, I benefit from experience in the realization of practical and theoretical activities acquired during various internships and training. Endowed with a great capacity of adaptation, I know how to be proactive and trustworthy in the realization of my missions.
TRAINING
Bachelor's degree
Professional
NS
Patent
Of the
Colleges
Higher technician certificate - SIO: IT services to organizations
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Théodore Aubanel High School - Avignon, 09/2021 – In progress
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Bac pro Digital systems option C: Computer science
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LaSalle High School - Avignon, 09/2018 - 06/2021 - Good
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College Certificate: General
College Marie-Rivier - Sorgues, 2018 - Good
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PROFESSIONAL EXPERIENCE
Computer Technician Intern Aviserv -
The Thor - internship 05/2022 - 06/2022
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• User training to facilitate familiarization with new software and computer equipment.
• Fast and efficient resolution of problems in order to limit the interruption of service and guarantee customer satisfaction.
• Reception of user requests by email and telephone, opening and closing of intervention tickets, monitoring of incidents.
Aviserv Maintenance Technician -
The Thor - Interim 06/2021 - 07/2021
• User training to facilitate familiarization with new software and computer equipment.
• Fast and effective resolution of problems in order to limit the interruption of service and guarantee customer satisfaction.
• Reception of user requests by email and telephone, opening and closing of intervention tickets, monitoring of incidents.
Aviserv IT Technician Intern -
Le Thor, Vaucluse - Internship 11/2020 - 12/2020
• Resolved operational issues faced by users of particular physical machines and software, working closely via phone, email, live chat and online teleconference with end users.
• Monitoring systems during operation and entering commands to troubleshoot public and private domains
• Downloading new software, launching updates and applying patches to servers during publications in order to thwart threats and against intrusion into networks.
IT Sales Intern Atelier Informatic -
Le Thor, Vaucluse - Internship 05/2019 - 06/2019
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• Retention of existing customers and development of new accounts by providing an efficient and high quality support service.
• Help customers by offering them training.
•Analysis of service documents in order to control their distribution and storage.